Booking.com scam the user - they gave me a final price and promised no additional fees yet charged me a non refundable fee for using my credit card when there is no other option to pay. Then they asked for multiple pieces of evidence to prove we were charged a fee we shouldn't have been and after all that did nothing.
They cost significantly more than other hotels in the area so we cancelled, lost the 2 % already charged to our CC and went elsewhere.
