Avoid Booking.com, agoda.com, pricline.com

Two bookings with this product and one was a total failure. I cancelled the hotel within the required time and booking.com acknowledged this. The hotel charged me. I contacted booking.com and provided all the information they required. They told me the hotel was processing a credit and I waited and waited. As others have reported booking.com "makes you jump through hoops" but doesn't deliver. They have dishonest hotels on their site and don't take responsibility for it. DO NOT USE THEM.