I am completely unsatisfied with the reponse bookings.com have provided after a recent booking fiasco. My daughter was travelling alone in London and booked accommodation through bookings.com
On arrival at the hostel she was unable to gain access to the premises or contact the office. She was left to find an alternative arrangement in the dark by herself. We contacted bookings.com to make them aware of the situation and potentially how dangerous it was for our daughter. They said they were very concerned and would look into it. Several emails from us later they finally responded with they had tried to contact the business and couldn't so we might like to try ourselves!
I have tried to make them see the gravity of the situation and do something to stop this happening to another young person as it was a hostel that young people would use but bookings.com don't seem to care.
Not only that you cant talk to the same person so you have to explain the story every time. I will never use bookings.com again and I can only warn other people of the problem
