Never believe any good reviews on booking.com nor the information that they display on their website. They make so much claim of no cancellation fees, no reservation fees, etc. there is always a hidden fee that you will never have thought about and they jump on you when you cancel.
Booking.com charges your credit card immediately for a reservation done. When I contacted them they claimed it is the hotel that did that and not them. When I asked why they didn't even indicate that clearly on their website, they pointed that it is there and that y ou need to click on a small icon to get that notice.
Another act of dishonesty by Booking.com is that the price that they highlighted in BOLD on their website is not the price that charge you. They have the cheek to give an impression of there are NO HIDDEN FEES through their lengthy outline of the no reservation and cancellation and other fees but quietly pop in a transaction fee when you have confirmed. When you asked about it, they pointed that it is stated in their website under a small icon.
You basically have to scrutinise every hidden details to ensure that you don't make any mistake booking.
