Review from a hostel owner
I am a hostel owner and have used Hostelworld for 10 years. I can honestly say that they are by far and away the worst booking partner we work with. Their customer service is rude, arrogant, and unhelpful, and thats before waiting often for days to try and speak with someone. Contrast this with booking.com who pick up the phone in under 3 rings, are always friendly and polite and are helpful. I'm seriously considering not working with hostelworld as its just not worth the effort to work with them.
