Hostelworld do not reply to emails:
Hostelworld do not reply to emails:
I booked group accommodation in Prague via Hostelworld. We tried to arrange pre-payment, but the accommodation would only take cash payment. We asked if the accommodation would make an exception, otherwise we MIGHT have to cancel.
The accommodation, in response, cancelled our booking, whilst we were exploring ways to pay in cash before our arrival. We've paid £548.28 deposit, and Hostelworld have not responded to several emails to get this money back.
We had another booking group booking via Hostelworld, where the accommodation emailed one week before arrival to confirm that they'd double booked. It took months to get our deposit back. Hostelworld did not respond to any emails during this time. Fortunately, we had a future booking with this accommodation so they compensated through this booking.
I booked group accommodation in Prague via Hostelworld. We tried to arrange pre-payment, but the accommodation would only take cash payment. We asked if the accommodation would make an exception, otherwise we MIGHT have to cancel.
The accommodation, in response, cancelled our booking, whilst we were exploring ways to pay in cash before our arrival. We've paid £548.28 deposit, and Hostelworld have not responded to several emails to get this money back.
We had another booking group booking via Hostelworld, where the accommodation emailed one week before arrival to confirm that they'd double booked. It took months to get our deposit back. Hostelworld did not respond to any emails during this time. Fortunately, we had a future booking with this accommodation so they compensated through this booking.
