вторник, 19 юни 2018 г.

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Hostelworld takes deposit and does not provide booking

I paid two deposits on Hostelworld.com, I then receive an email from both of the hostels I had thought I'd booked, advising that they cannot secure the booking. Hostelworld's response was that there was an issue with my card and their deposit is non-refundable. So how did they manage perfectly fine to take $400 for a deposit? And what is the point of paying a deposit if it is not even securing a room?

I will never use this service again.