вторник, 19 юни 2018 г.

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Stranded in Cambodia without room!

We booked through hostelworld in October 2017 for a stay of 4 nights through new year's eve in Cambodia. Hostelworld took their reservation fee. The property, Mama Clare's in Otres village, cancelled our booking still in October, clicking somehow on "no-show" - which should be technically impossible, since we wouldn't arrive there until December. Hostelworld did not share this with us, we still believed we had a valid reservation.

When we came to Mama Clare's in Sihanoukville, Otres, she told us there was no reservation. Hostelworld offered no help in finding a new room, Mama Clare's offered us a bed to sleep in for one night, and afterwards, on New Year's Eve, where everything was totally overbooked, we were stranded in a village in Cambodia. We ended up paying 250$ more than originally planned, needed to move rooms twice, and had really bad rooms. 

Being stranded in Cambodia thanks to Hostelworld.com - not good! Getting no help at all, only the strict "the property will help you" was horrible, since she wouldn't help us at all.