Rude customer support
Had issues with my account and emails were going to the wrong account with multiple bookings. Although I spoke to multiple service people and tried to follow their protocol with sending screenshots of the confirmation emails, the problem never got sorted. I spoke to another person who said I was causing my own issue and it was obviously my fault, I decided to no longer use hostelworld. Although they were ok with a previous issue and I had been using them for years, they were quite rude with this one.
