Stranded in Cambodia without room!
We booked through hostelworld in October 2017 for a stay of 4 nights through new year's eve in Cambodia. Hostelworld took their reservation fee. The property, Mama Clare's in Otres village, cancelled our booking still in October, clicking somehow on "no-show" - which should be technically impossible, since we wouldn't arrive there until December. Hostelworld did not share this with us, we still believed we had a valid reservation.
When we came to Mama Clare's in Sihanoukville, Otres, she told us there was no reservation. Hostelworld offered no help in finding a new room, Mama Clare's offered us a bed to sleep in for one night, and afterwards, on New Year's Eve, where everything was totally overbooked, we were stranded in a village in Cambodia. We ended up paying 250$ more than originally planned, needed to move rooms twice, and had really bad rooms.
Being stranded in Cambodia thanks to Hostelworld.com - not good! Getting no help at all, only the strict "the property will help you" was horrible, since she wouldn't help us at all.
When we came to Mama Clare's in Sihanoukville, Otres, she told us there was no reservation. Hostelworld offered no help in finding a new room, Mama Clare's offered us a bed to sleep in for one night, and afterwards, on New Year's Eve, where everything was totally overbooked, we were stranded in a village in Cambodia. We ended up paying 250$ more than originally planned, needed to move rooms twice, and had really bad rooms.
Being stranded in Cambodia thanks to Hostelworld.com - not good! Getting no help at all, only the strict "the property will help you" was horrible, since she wouldn't help us at all.
