HostelWorld is basically stilling money …
HostelWorld is basically stilling money from people.
My two kids (both 18 years old) and their friend (17) made a booking to stay at Hostelworld in Paris and when they arrived at the place they were told that only 18+ can stay at the place.
The thing is that while making reservation nowhere was written under 18 years old cannot stay at their place.
When they were told they can't stay there, they asked for the refund of the money for the reservation. And their staff told them they can't get it back.
So they take you money just to tell you, you can't stay at their place.
Awful customer service. Basically a theft.
Fortunately enough, they found another place in Paris, much better for the better price.
Will never ever use them again.
My two kids (both 18 years old) and their friend (17) made a booking to stay at Hostelworld in Paris and when they arrived at the place they were told that only 18+ can stay at the place.
The thing is that while making reservation nowhere was written under 18 years old cannot stay at their place.
When they were told they can't stay there, they asked for the refund of the money for the reservation. And their staff told them they can't get it back.
So they take you money just to tell you, you can't stay at their place.
Awful customer service. Basically a theft.
Fortunately enough, they found another place in Paris, much better for the better price.
Will never ever use them again.
