TERRIBLE WEBSITE....DO NOT USE...
TERRIBLE WEBSITE....DO NOT USE...
Due to inexperience, I did not notice their terms and conditions where they said they DO NOT refund deposits but rather keep them for up to six months until you make your next reservation...and since I am not a frequent traveler this means I will be losing my money.
The customer service is not easy to reach...when they replied after several days they told me that these were their terms and that the most they could do was to extend the six months if I sent a request.
Due to inexperience, I did not notice their terms and conditions where they said they DO NOT refund deposits but rather keep them for up to six months until you make your next reservation...and since I am not a frequent traveler this means I will be losing my money.
The customer service is not easy to reach...when they replied after several days they told me that these were their terms and that the most they could do was to extend the six months if I sent a request.